The importance of GOOD waiting staff

The reasons restaurants lose customers are:

1. customer moves away or dies - 4%

2. bad mouth-to-mouth reputation - 5%

3. competitive offers - 10%

4. product dissatisfaction - 16%

5. unfriendly or slow service - 65%

As you can see from the above numbers, the most important things for a restaurant are a satisfactory product and to have friendly and prompt service. If a waiter is also a charmer, you’ve got it made. And to make him/her really happy, make sure he/she gets to keep the tips for his/her contribution to your business. Often this is not the case, and the waiter will leave sooner or later. Don’t say we didn’t warn you.

More information can be found at Waiter Training

Contributed by JD at 7:54 am under Hospitality business.